At tungstencustom.com, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

Please note: All customized & engraved rings, necklaces and bracelets are NON-REFUNDABLE, only exchange and after-sales service are available.

If you are not satisfied with the items you received, we can arrange an exchange. Refund is only available for standard non-custom items with quality issues. We are here to help! Please feel free to contact us: tungstencustom@outlook.com if you have any issue with your order!

30 Day Returns Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at contact us: tungstencustom@outlook.com
Customized orders are not eligible for refund, only 30-day exchange or repair service.

How to Reach Us
Go to our Support Center https://www.tungstencustom.com/contact Fill out the form or contact us by email. And describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.We will contact you within 24 hours.

Our Solutions:
1.Tungstencustom's responsibility:
If our company is responsible for the issue, only standard items will be allowed a return to our warehouse for a refund or an exchange.
Customized items only support free exchange or remake, no refund under any circumstances.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when TUNGSTENCUSTOM is responsible for shipping the wrong item/ size.

2.Customer's responsibility
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we only allow exchange, no refund request will be accepted. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.(Buyers need to pay $20 shipping)

 

Return
1. Standard Product :
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form and our return address. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

2. Customized Product :
Engraved rings, necklaces and bracelets are non-refundable and final sale.
Custom items do not support any refund for any reason.
We offer 30-day exchange and after-sales service for all customized orders, including size adjustment, repair and equal value exchange.

Refund
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.

We reserve the right to change or add other requirements at any time.

The above statement applies to any country in the world!

If you still have questions, please feel free to contact us: tungstencustom@outlook.com