Free Shipping

TUNGSTENCUSTOM offers free standard shipping on all orders to supported destinations.

Shipping availability may vary by destination. If you are unsure whether we can ship to your location, please contact us before placing your order.

Order Processing Time

Most orders are processed within 1–2 business days before shipment.

Some items may require additional production time if they need to be remade or are temporarily unavailable. In these cases, processing may take approximately 5–10 business days.

Please note:

Processing time is separate from shipping transit time.

Personalized, engraved, special-size, or made-to-order items may require additional processing time before shipment.

Custom & Personalized Orders

Custom and personalized rings may require additional production time before they are ready to ship.

This may include:

• Engraving
• Special sizing
• Certain width or color combinations
• Made-to-order variations
• Items that need to be remade

If you need your ring by a specific date, please contact us before ordering and provide the product link or SKU, color, width, ring size, personalization details if applicable, and required delivery date.

We will help you confirm the expected processing and shipping timeline before you place your order.

Estimated Delivery Times

Estimated transit times begin after your order has been processed and shipped.

These are estimated transit times and are not guaranteed delivery dates.

Delivery may occasionally take longer due to customs processing, carrier delays, weather, holidays, or local delivery conditions.

Shipping Carriers

Depending on the destination and shipping route, orders may be shipped through USPS, DHL, or another available delivery partner.

The carrier used for your order may vary depending on your delivery address and available shipping services.

Tracking Your Order

Once your order has shipped, tracking information will be provided.

Tracking updates may take some time to appear after the shipping label or tracking number is created.

If your tracking information has not updated for an extended period, please contact us so we can help review the shipment status.

Customs, Duties & Import Taxes

TUNGSTENCUSTOM covers applicable customs duties and import taxes for all orders.

Customers will not be required to pay additional customs duties or import taxes upon delivery.

If you are contacted by a carrier or customs authority regarding an unexpected customs charge, please contact us before making payment so we can assist you.

Delivery Delays

Delivery times may occasionally be affected by circumstances outside our direct control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Local delivery conditions

If your shipment appears to be delayed, please contact our support team and provide your order number.

Shipping Address Changes

Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible.

We will try to update the address before shipment, but once an order has shipped, we may not be able to change the delivery address.

Need Your Ring by a Specific Date?

If you need your ring for a wedding, anniversary, trip, gift, or another specific date, please contact us before placing your order.

Please provide:

Product link or SKU + Color + Width + Ring Size + Personalization Details + Required Delivery Date

We can help you confirm the expected production and shipping timeline.

Questions About Shipping?

If you have questions about your order, shipping destination, processing time, or delivery status, please contact us.

Email: tungstencustom@outlook.com

We aim to respond within 24 hours.

Please also check your spam or junk folder if you are waiting for a reply.

For questions about returns, exchanges, or refunds, please review our Return & Refund Policy.